Refund and Returns Policy

1. Overview

We sell physical printed books. We want you to receive your order in good condition and have a clear way to contact us if a problem occurs.

Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

2. Damaged or Incorrect Items

If your book arrives damaged, defective, or different from the item ordered, contact us within 14 days of delivery at sale@wbrzukeeptjauls.com.

Please include your order number, a description of the issue, and clear photos of the book and packaging. After review, we may offer a replacement, refund, or another appropriate resolution.

3. Change-of-Mind Returns

Unused and resalable physical books may be eligible for a return request within 14 days of delivery. The book must be in its original condition, with no writing, highlighting, stains, damage, or excessive wear.

Return shipping for a change-of-mind return is generally the customer's responsibility unless the item is defective, damaged, or incorrect.

4. Items That May Not Be Returnable

• Books that have been used, marked, highlighted, damaged, or materially changed.
• Items returned after the applicable return period.
• Items returned without an order number or prior contact when we requested it.
• Gift cards, promotional items, or other products identified as non-returnable on the product page.

5. How to Request a Return

1. Email sale@wbrzukeeptjauls.com with your order number and reason for the request.
2. Wait for return instructions and authorization before shipping the item.
3. Pack the book securely and use a trackable shipping method when appropriate.
4. Send the tracking information to us if requested.

6. Refunds

Once an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are generally issued to the original payment method. Processing time may vary by payment provider.

Original shipping charges may be non-refundable unless the return is caused by our error, a damaged item, or an incorrect item.

7. Exchanges and Replacements

When an item arrives damaged or incorrect, we may offer a replacement if the same item is available. If a replacement is not available, we may provide a refund or another resolution agreed with you.

8. Contact

For return or refund questions, email sale@wbrzukeeptjauls.com or write to 1805 E 100 S., Spanish Fork, UT 84660, United States.